Head of Operations

Being responsible for the many and often complex areas of your organisation’s operations is challenging and personally demanding; our teams can support you to meet these challenges and to add value to your role.

As someone responsible for key operations within your organisation, you will be accountable for a significant number of areas, usually including:

  • Procurement and purchasing;
  • Production;
  • Quality control and customer satisfaction;
  • Delivery deadlines and targets;
  • Distribution and logistics;
  • Budget management and control;
  • Management of national or global resources (including teams of people);
  • Liaison with colleagues and diplomacy.

Our team will work with you to understand your priorities – both in terms of immediate delivery and your future objectives – and work with you to design the services that best support you and your team.

This way we can:

  • Bring together our teams of specialists so that we understand and can respond to the demands of all of your areas of operation;

  • Help you to deliver continuous improvement and innovation to the operational areas of your organisation – for example with supply chain management and process improvement;

  • Create an ongoing relationship with agreed lines of easy communication between your team and ours;

  • Put in place mechanisms for managing our relationship with you in such a way that we are continuously improving our service and identifying new ways of adding value.

Our team

Mark Lumley


Commercial & IT

Direct Line +44 (0)113 297 7727

Jim Wright


Employment & HR

Direct Line +44 (0)113 297 8938

Lyn Dario


Environmental & Regulatory

Direct Line +44 (0)113 297 3779

Simon Jackson


Commercial Property

Direct Line +44 (0)113 297 7721

Clare Benger


Road Transport

Direct Line +44 (0)113 297 3766