Effective and Pro-active Credit Control

A big part of avoiding debt in the first place is to ensure that you have the right credit risk policy in place – for example to enable you to quickly and cost effectively assess the status of new customers with whom you don’t have a track record of supplying goods and services.

Likewise, it is important to ensure that your terms of business are such that – where debt does arise – the right options are available to you for recovery of your money.

We asked Sara Souyave, Head of Debt Recovery, to answer the following all-important question:

Can you help us to avoid bad debt and late payers in the first place?


Our team has a track record of partnering with clients on a consultancy basis in order to review business processes – this includes reviews of essential elements such as:

  • Credit control procedures;
  • Terms and conditions of sale;
  • Terms of engagement with customers;
  • Credit application forms;
  • Guarantees;
  • Other essential documentation;
  • Other business processes.

All with a view to identifying where debt can be avoided or – where it does arise – the best options are available to you to enable you to recover your money quickly and easily.

Our team

Mark Wilkinson


Head of Insolvency & Credit Management Services

Direct Line +44 (0)113 297 1862

Sara Souyave


Head of Debt Recovery

Direct Line +44 (0)113 297 8944

Charlina Walter


Dispute Resolution

Direct Line +44 (0)113 297 7738

Lee Scott

Team Manager

Debt Recovery

Direct Line +44 (0)113 297 3780

Michelle Campbell


Debt Recovery

Direct Line +44 (0)113 297 3776

Shelian Craig


Debt Recovery

Direct Line +44 (0)113 207 0183