Operations Manager - QCAS
With 20 years of management experience in the UK lending and legal services industries, Jacqui is an associate and an Operations Manager in Shulmans’ QCAS division, one of the top 10 volume conveyancing providers in the UK.
Jacqui works closely with Head of QCAS Victoria Mortimer to ensure effective client relationship management and service delivery within our volume transactional services.
Jacqui has operational management responsibility for the volume remortgage and transactional conveyancing teams in QCAS, which provide legal services to some of the UK’s leading property professionals, banks, building societies, estate agents, and to their customers.
Jacqui’s role includes managing client relationships and ensuring that KPIs and other service standards are met.
Jacqui also works closely with our internal IT and compliance teams and that of our clients to help ensure services continuously improve, whilst also keeping pace with regulatory and compliance developments in order that the case management systems are adjusted accordingly. She is also responsible for ongoing audit and quality process management delivery.